Frequently asked questions

How can i shop online?


To shop, you simply need to register your details where you will be asked to add an e-mail address onto your account. After you have completed your first order, an order number will be sent to you. Please use this to check your order details on Luxhomy.




Do you ship to my country?


We ship internationally. That shipping services is available for these countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherland, Poland, Portugal, Slovakia, Slovenia, Sweden, Spain, The UK, USA.




Do i need to pay customs fees?


No. You do not need to do anything for customs clearance. We will handle all customs clearance which include customs fees and procedures for you.




How can i return?


Please check our return policy page.




What is the delivery time for my order?


Delivery lead times have been published in shipping policy. Average delivery time is 3-7 business days.




How do i unsubscribe from any of your email list ?


There are two ways to unsubscribe from our email lists : 1. Click on ''unsubscribe'' button on the bottom of any email we sent to you 2. Go to your account and unsubscribe yourself from your account page




Do you offer live chat support?


Yes we do. You can find ''Let's Chat!'' button on the right corner of our website to get online support.




What should i do to change my delivery address?


You can contact with our live support or simply send an email to contact@luxhomy.com. One of our customer support representative would be happy to assist you.




How can i get support regarding my order?


You can contact with our live support or simply send an email to contact@luxhomy.com. One of our customer support representative would be happy to assist you.




How to mount glass art on your wall?


You can watch this video to see how to mount Insigne glass art:




Is Insigne glass art safe?


Highly durable against exterior factors with tempered glass Impossible to fall down accidentally, thanks to it's special designed mounting system.





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